At Random Swag Shop, we create custom products made specifically for your brand. Because many of our products are personalized, engraved, printed, or otherwise customized, production times can vary depending on the product, quantity, customization requirements, and current order volume.

We carefully prepare every order to ensure your products look as good as your brand deserves.

Production Times

Standard Orders

Most standard and smaller custom orders are processed and produced within 5–10 business days after all required artwork, customization details, and approvals have been received.

Production time does not include shipping time.

Large & Bulk Orders

Large-quantity and bulk orders may require additional production time.

Bulk orders may take up to 2 weeks (10 business days) for production after artwork and design details have been finalized and approved.

Production times may vary depending on:

• Order quantity

• Number of products being customized

• Complexity of the customization

• Engraving or printing requirements

• Customer artwork preparation

• Product availability

• Current production volume

If your order requires a longer production timeline, we will communicate that with you as soon as possible.

Rush Production

Need your swag sooner?

We offer Rush Production for a $100 fee on eligible orders.

Rush Production:

$100 rush fee + standard product/order charges

Rush production reduces the production timeline to approximately 1 week (5 business days) after all artwork, customization details, and approvals have been received.

Please note: The $100 rush fee covers expedited production only. It does not include expedited shipping.

Rush production is subject to:

• Product availability

• Order quantity

• Production capacity

• Artwork approval

• Customization requirements

For especially large or complex orders, please contact us before ordering to confirm that the requested deadline can be accommodated.

Rush orders are not guaranteed until Random Swag Shop confirms the rush production request.

Artwork & Design Approval

Production begins once we have received all necessary information and, when applicable, received approval of your final design proof.

If you upload your own artwork, please make sure your files are accurate and production-ready.

Delays in providing artwork, responding to proof requests, or approving designs may extend the production timeline.

Your production timeline begins after final artwork approval—not when the order is initially placed.

Shipping

Once your order has completed production, it will be packaged and shipped to the address provided at checkout.

Shipping time is separate from production time.

For example:

Standard production: 5–10 business days
+ Shipping: carrier transit time

For a large bulk order:

Production: up to 10 business days
+ Shipping: carrier transit time

For a rush order:

Rush production: approximately 5 business days
+ Shipping: carrier transit time

Actual delivery dates may vary based on the shipping carrier and destination.

Expedited Shipping

If you need your order by a specific date, please contact us before placing your order.

Expedited shipping may be available depending on the product and destination.

Purchasing expedited shipping does not automatically expedite production.

If you need both expedited production and expedited shipping, you may need to purchase the $100 Rush Production option in addition to an expedited shipping service.

Shipping Delays

Once your package has been transferred to the shipping carrier, Random Swag Shop is not responsible for carrier-related delays, weather delays, service interruptions, or other circumstances outside of our control.

If your package appears to be delayed or lost, please contact us and we will do our best to assist.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.

Split Shipments

Large orders may be shipped in multiple packages when necessary.

If your order ships in multiple packages, you may receive separate tracking numbers.

Bulk Orders & Deadlines

If you are ordering merchandise for a:

• Corporate event

• Trade show

• Conference

• Wedding

• Party

• Employee event

• Product launch

• Grand opening

• Promotional campaign

• Other time-sensitive event

Please let us know your required-in-hand date before ordering.

We will do our best to determine whether the requested deadline can be accommodated.

Important

Production and shipping timelines are estimates and are not guaranteed delivery dates unless a specific deadline has been confirmed in writing by Random Swag Shop.

We recommend ordering early whenever possible, particularly for large quantities or time-sensitive events.

Our Goal

We know that branded merchandise is often tied to an important date, event, or marketing campaign.

Our goal is simple:

Create your swag beautifully. Get it to you on time. Make your brand unforgettable.

If you have a deadline, tell us before you order. We'll help you determine the best production and shipping option for your needs.

Questions?

Random Swag Shop
Email: hello@randomswagshop.com
Website: www.randomswagshop.com

At Random Swag Shop, we create unique, customized products made specifically for your brand. Because many of our products are personalized, printed, engraved, or otherwise customized to your specifications, we have a few important guidelines regarding returns and refunds.

Custom & Personalized Products

Custom and personalized products are final sale and are not eligible for return or exchange due to a change of mind, incorrect ordering, or dissatisfaction with a customer's submitted design.

This includes products that are:

• Customized with a logo or artwork

• Personalized with names, text, or other information

• Custom engraved

• Custom printed

• Produced specifically to a customer's specifications

• Made in a custom quantity or configuration

Please carefully review your order, artwork, spelling, quantities, colors, and customization details before submitting your order.

Customer-Submitted Artwork

Customers are responsible for ensuring that submitted logos, artwork, text, and other design information are accurate and ready for production.

By submitting artwork, you confirm that you have the right to use the artwork and authorize Random Swag Shop to reproduce it on your order.

Random Swag Shop is not responsible for errors contained in customer-submitted artwork or information.

Design Approval

For orders requiring design creation or significant artwork preparation, Random Swag Shop may provide a proof for customer approval before production.

Once a proof has been approved, production may begin immediately.

Approved proofs are considered final. Changes requested after approval may result in additional design, production, or shipping charges.

Damaged, Defective, or Incorrect Products

We want you to love your Random Swag.

If your order arrives damaged, defective, or materially different from the approved design or product ordered, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product

• Photos of the packaging, if the package arrived damaged

We will review the issue and, when appropriate, provide a replacement, correction, store credit, or refund.

If we made an error on your order, we'll make it right.

Incorrect Quantities

If you receive fewer products than the quantity ordered, please contact us within 7 days of delivery with photos of the products received and your order number.

After verification, we will work with you to correct the shortage.

Standard, Non-Custom Products

For products that are not customized or personalized, Random Swag Shop may accept returns within 30 days of delivery, provided that:

• The item has not been used

• The item is in its original condition

• The item is in its original packaging when applicable

• The item is not damaged, altered, or personalized

• The customer contacts us before sending the item back

Customers are responsible for return shipping costs on eligible returns unless the return is due to an error on our part or the product arrived defective or damaged.

Returns Must Be Approved

Please do not send products back without contacting us first.

Unauthorized returns may not be accepted or may be delayed while we determine how to process the package.

Contact us at [YOUR CUSTOMER SERVICE EMAIL] with your order number and the reason for your return request.

Order Cancellations

Because customized orders may enter production quickly, cancellation requests must be submitted as soon as possible.

If production has not started, we may be able to cancel the order and issue a refund.

Once an order has entered production, custom orders generally cannot be canceled or refunded.

For non-custom products, cancellation requests may be accepted before the order ships.

Shipping Issues

Once an order has been shipped, Random Swag Shop is not responsible for delays caused by the shipping carrier.

If your package appears lost, significantly delayed, or arrives damaged, please contact us so we can help determine the appropriate next steps.

Please make sure your shipping address is correct before placing your order. Random Swag Shop is not responsible for orders shipped to an incorrectly entered address.

Bulk & Business Orders

Large and bulk orders may be subject to additional terms regarding production, proofs, deposits, lead times, cancellations, and returns.

Any special terms agreed upon for a bulk or custom order will supersede the general return policy for that order.

Refunds

If a refund is approved, it will generally be issued to the original payment method.

Processing times may vary depending on your payment provider or financial institution.

Shipping charges are generally non-refundable unless the return or refund is the result of an error made by Random Swag Shop.

Our Promise

We take pride in creating products that are clean, professional, creative, and unforgettable.

If something isn't right with your order, please reach out before leaving a review or initiating a dispute. We'll do our best to understand what happened and find a fair solution.

Your brand matters to us—and we want your Random Swag to be something you're proud to share.

Questions?

Random Swag Shop
Email: hello@randomswagshop.com
Website: www.randomswagshop.com